SHIPPING AND RETURNS

1. Your order will be sent by:

   1. Registered mail

   2. Registered mail – cash on delivery (orders from Portugal)

2. We can send your parcel via normal unregistered post, but we will not be held responsible for the loss, damage in transit or delay of your parcel. Please send us an email requesting this type of delivery.

3. We will exclusively use the Portugal Postal Service for local and international deliveries.

4. For express deliveries we will use EMS but will use any other courier if such a request is made. We will inform you of the costs for this type of delivery.

5. We do not deliver to P.O.Box addresses.

6. We aim to dispatch your order within 1 to 3 working days after payment has been confirmed.

7. In case an item is no longer in stock we will contact by email you so that you may choose another item. If within 2 working days you have not chosen another item, we will send your order with the items available at the time.

8. We do not assume responsibility for errors or delays in transportation.

9. Tokeep track of the status of your order please contact us by phone (+351 916815212) or if you prefer by email (geral@baudabijuteria.com).

10. If payment is made by bank transfer, we will reserve your order items during one week. Your order will be annulled if you don’t send us proof of payment by email within 5 working days after making your order.

11. Please consult the information about Delivery Costs. You will be notified by email of the exact delivery costs once your order has been made.

12. Local custom fees or tariff duties for buyers outside of the European Union are the sole responsibility of the buyer in accordance with local laws. Please check with your local mail service for more information.

13. Delivery times:

    1. Continental Portugal           1 to 3 working days

    2. Madeira and Açores           3 to 5 working days

    3. Europe                                    3 to 5 working days

    4. Rest of the World                  5 to 10 working days

14. Returns and exchanges:

    1. Whenever you receive your order by registered mail, you must verify the condition of the package and immediately write on the delivery paper if anything has been damaged during the delivery process, and please send us an email (geral@baudabijuteria.com) with this information within 48 hours.

    2. In case you find any defects in an item that you have ordered, please send us an email (geral@baudabijuteria.com) within 48 hours of having received your order. After this period has passed we will not accept any claims.

    3. If the item has a defect, we will be able to:

       1. substitute it for another identical item;

       2. in case there are none in stock, you will be able to choose another item of equal or superior value (in this case you will have to pay the difference in value);

       3. refund you the total cost of the item with the defect, by bank transfer.

    4. In order for us to exchange the article with the defect, you will have to return it to us in its original packing, together with the respective invoice, within 5 working days after we have agreed to exchange the referred item. (we will not be responsible for the delivery costs)

    5. We do not accept returns on items whose information/description refers differences in sizes, colour and/or quality.